Service & support
Installation, regular reviews and feedback
A sperate team of world class technician with vast technical background are ready to serve customers. This includes site inspection, machine shifting and new line start-up. They will advise on complete project and relevant ancillaries to be integrated with the line. Our engineers are standing by to make sure that your extrusion line efficiently meets the exact production demands of your business throughout its working. Our comprehensive support program includes a professional training course, as well as both on-site and virtual post-installation support capabilities.
Service & Support
Service and support is inevitable part in blown film line or any machine manufacturing business. We strongly believe that our real commitment began once machine get installed at customer premises. This includes site inspection before machine dispatch, machine shifting to new location and new line start-up. Our team will advise on complete project and relevant ancillaries to be integrated with the line.
Customer care
A sperate team of experienced technician are ready to serve customers. They are trained to get quick idea of issue, find out root cause of issue , connect to right department and offer best possible solution. Time is important factor in film processing or twin die head line and we know this very well. Hence, all our efforts will be to reduce downtime of the line.
Consultation with our experts
Skilled engineers with years of experience in blown film processing helps to understand any kind of problem faced by customer. Their advice helps them to fix the issue earliest as well as reduce the down time drastically. Our engineers are standing by to make sure that your extrusion line efficiently meets the exact production demands of your business throughout its working.
Technical Training
A well designed training program for engineers and operator which help get in-depth idea on machine installation, briefing in regular commercial production, basic maintenance and troubleshooting as and when occurred. Our comprehensive support program includes a professional training course, as well as both on-site and virtual post-installation support capabilities. For all blown file line a-b type two layer or three layer we offer customized procedure training for any new application in market.
Spare parts
Cost effective spare-part package specified in A class, B Class and C class of with deep study and observation on usage and frequency of requirement. With modular design concept and analysis of spares requirement. Most of items are ex-stock and available at 24×7.; We have partnered with the world’s leading suppliers of electrical and mechanical components to ensure that every extrusion line we produce operates with maximum efficiency, reliability, and so that spare parts are always available worldwide. Upon delivery, you will be provided with the complete technical specifications and parts lists for all of your line units, making replacement simple and easy.
Trial & Testing :
Pre-project check on any system get ready on floor is regular practice. It involves verification of commitment been made on film quality & output. Once it got validated, we conduct trial and test as a part of pre-dispatch inspection to eliminate possibility of any error before It get on board for shipping. Same thing get ensured at customers premises where entire line is well calibrated before it go for commercial run.
Maintenance
A well maintained machine perform in long run with less down time. We offer comprehensive maintenance plan with training to your engineer and supervision for monthly and annually maintenance plan. Just need to monitor that this practice remain constant to get best outcome from machine. Manual :A detailed instruction manual accompanied to all machines been shipped which guide operation team for smooth running of machine on floor. It also help during installation process as well as identify any part in machine by its specific part number. We strongly recommend customer to ask their team to refer manual well before start.